LMA STG Client - Customer Service

Position Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative (Associate). In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This is an entry-level position ideal for candidates looking to build a career in the BPO industry.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat support.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain detailed records of customer interactions in the CRM system.
• Meet performance metrics such as response time, customer satisfaction, and call quality.
• Collaborate with team members and supervisors to improve processes and service delivery.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong communication skills in English (both verbal and written).
• Basic computer literacy and ability to learn new software quickly.
• Customer-oriented mindset with problem-solving abilities.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous experience in customer service or BPO is an advantage but not required.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development.
• Opportunities for career growth within the company.
• Supportive team environment and employee engagement activities.